IT services and outsourcing to operate with continuity
Help desk, infrastructure, development and dedicated teams, local or nearshore, with clear owners and contractual SLAs.
What our IT outsourcing includes
Help desk and support
Level 1–3 user support, incident and request management, in agreed hours.
Infrastructure and monitoring
Server, network and database administration with monitoring and alert handling.
Dedicated teams
Development, QA or support cells working as an extension of your IT area.
Bilingual nearshore
Teams in Mexico aligned with your time zone, communicating in Spanish and English.
IT projects
Implementations, migrations and integrations with a defined owner and work plan.
Governance and reporting
Periodic service-level reports and follow-up meetings.
How we operate
Assessment
We review your current operation and define scope.
Transition
Start-up plan, documentation and access.
Operation
Service under SLAs agreed by criticality.
Continuous improvement
Periodic review and optimization proposals.
Frequently asked questions
What SLAs do you offer?
We agree them by contract according to each service’s criticality, with measurable response and resolution times.
Can you work on-site and remote?
Yes, with on-site, remote or hybrid models.
How is billing done?
Monthly invoicing in MXN or USD, according to the agreed model.
Let’s talk about your project
Tell us what you need and a specialist will contact you within 1 business day.
- Phone
+52 (55) 5386 5595 - Office
Roma Norte, Mexico City - Hours
Monday to Friday, 9:00 to 18:00 (GMT-6)